- What is the minimum order?
- 10 units per item and a minimum order of €100.00 excl. VAT per quote, counting the products only (not shipping). Below that, preparation costs more than the product and the price per unit stops making sense.
- Does the price include branding?
- Yes. The price you see in the catalogue already includes one-colour branding in the standard area. If you want more colours or a different technique, we'll include it in the quote.
- How long does it take?
- The quote takes 24 working hours. Production depends on the technique and quantity: usually two or three weeks from when you approve the mock-up.
- When do I pay?
- When you approve the mock-up with your logo, before production. Asking for a quote and seeing the mock-up costs nothing.
- What if the branding doesn't come out like the mock-up?
- We redo it at no cost. If the branding is faulty or doesn't match the mock-up you approved, we make it again.
- Does the invoice include VAT?
- Prices exclude VAT. If your company has a VAT number that VIES validates and receives the order outside Spain, the invoice carries no VAT under the reverse charge: you account for it in your country, as with any EU supplier. Deliveries in Spain carry Spanish VAT.
- Can I request a sample?
- Yes, and we always recommend it for electronics. A branded sample before production avoids almost all disappointments.
- Do you ship abroad?
- To the whole European Union. Shipping is calculated by weight and volume and is included in the quote. Outside the Union (United Kingdom, Switzerland, Norway) there are customs and duties: write to us and we'll sort it out with you.
- In what format should I send the logo?
- In vector format, preferably SVG, AI or PDF. If you only have it in PNG or JPG, let us know: we'll check it and tell you if it's suitable for the branding size.